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Postcode / ZIP (optional)

Product	Subtotal
Crime and Punishment (Om Books) - Fyodor Dostoevsky × 1	₨480
Pasuharuko Basti - George Orwell (Ebook)Ebook × 1	₨75
Subtotal	₨555
Shipping	Urban Express: ₨90 1-3 Business Days \| Tracking Available Store Pickup (Ratna Book Distributors, Bagbazar) Pathao (1 Business Day)
Total	₨645

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Customer Service Policy

Processing Time

Any orders received after business days (Sunday to Friday, 10 AM – 4 PM, excluding holidays) will be processed the following day and delivery time will count from the day order is invoiced and not when received.

Shipping Policy

We provide the following shipping options based on your area:

Area	Delivery Type	Estimated Timeframe	Delivery Details
Inside Kathmandu Valley	Urban Express	1–3 business days	Trackable doorstep delivery.
Inside Kathmandu Valley	In-Store Pickup	Ready when notified	Contact made when order is ready.
Outside Kathmandu Valley	Regular Delivery	3–6 business days	Trackable pickup from nearest courier branch.
Outside Kathmandu Valley	Premium Delivery	2–4 business days	Trackable doorstep delivery.
International*	Premium Delivery	7–15 business days	Trackable doorstep delivery.
International*	Regular Delivery	10–20 business days	Non-trackable reference number will be provided.

Customs, Duties, and Taxes*

Shop Ratna Online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Please view this documentation to learn more regarding your region: view here.

We strive to deliver most of the products, as per the committed timeline and in case of any deviations to the timeline, we will contact you through your registered e-mail id/phone.

Shipping Price Policy

The weight of the order, distance of the location and packaging costs determine shipping rate.

We charge a flat shipping fee on the first item and subsidize rates depending on the weight of the cart. Shipping becomes more cost-effective when you add multiple books to your order.

Cancellation Policy

The customer is allowed to cancel their order any time prior to the order being dispatched.

Return/Refund Policy

We accept returns only under the following conditions:

You received the wrong items (different from what you ordered)
Your items arrived damaged

To request a return, you must contact us within three days of receiving your order. Please ensure that the products are unused, undamaged, and in their original condition and packaging. Shop Ratna Online reserves the right to decline returns if these requirements are not met.

Disclaimer: Please note that with newer editions, cover images may vary, and the product you receive may differ slightly from the pictures shown.

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Buy and explore Nepali literature and beyond at Shop Ratna Online—your trusted online bookstore in Nepal. Browse our curated collection of books and find your next favorite read!