For inside valley, delivery is completed next day to 2-3 days depending on the option you choose at checkout. For outside valley, delivery can take from 3-6 days.
Any orders received after business hours (Sunday to Friday, 10 AM – 4 PM, excluding holidays) will be processed the following day and delivery time will count from the day order is invoiced and not when received.
You can view this by navigating Login→ Orders→ Under Actions, Click Invoice→ See Your Invoice Date.
For store pickup, our representative will contact the customer when the order is ready.
Customers outside valley may need to visit the nearest branch of the courier company to pickup their order.
It will take around 7-15 business days based on the option you choose at checkout for your order to arrive at your doorstep shipped from Nepal. You will receive a tracking code from Aramex for premium delivery and regular you will receive a reference number that our customer support will assist you to enquire offline.
Books available for shipping from USA will arrive within 3-5 business days to customers inside US. You will receive a tracking code from The US Postal service.
We strive to deliver most of the products, as per the committed timeline and in case of any deviations to the timeline, we will contact you through your registered e-mail id/phone.
The weight of the order, distance of the location and packaging costs determine shipping rate. Shipping rates can be viewed here.
The customer is required to bring their order along with the invoice at our office to seek a return. Customers outside valley or Nepal will require parceling the product at their own expense.
Returns rejected if product is worn, damaged or used. Change of mind is also not approved.
The customer is allowed to cancel their order any time prior to the order being dispatched.
We offer a 7-day refund from the date of payment in situation of cancellation or return.
Refund processing time will depend on the payment platform used by the customer and may take 5-10 Business Days to reflect on your statement.