Difficult Conversations – Bruce Patton, Douglas Stone, Sheila Heen

Difficult Conversations – Douglas Stone,Bruce Patton,Sheila Heen | We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought youGetting to Yes, Difficult Conversationsprovides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to: